Product Support

All of Qdabra’s tools come with Standard Software Assurance for a period of one year or 3 years for perpetual licenses. Standard Software Assurance covers all product-related bugs or errors such as:

  • Installation issues or errors
  • Errors submitting or querying the web service
  • General product errors as reported in Windows Event Logs
  • Product bugs
  • Issues with executing commands

Standard Software Assurance DOES NOT include support for issues that are not specifically product related, such as:

  • Authentication problems
  • Deployment and publishing
  • Network configuration
  • Server resource issues (e.g. low disk space)

Please submit support requests and inquiries through our Customer Support Portal or by emailing Customer Support.