DBXL Web Services

Qdabra guarantees a response to all product support posts.

• Access via Qdabra’s support forum
• You will receive a response in 5 business days or better
• E-mail support not included
• Live support not included

For real-time assistance, Qdabra offers pay-as-you go support packs. Purchase one or more support packs from our Web Store.

• Emergency Support Pack guarantees a response in 24 hours or better. Price: $250 per incident.
• Non-Urgent Support Pack guarantees a response in 72 hours or better. Price: $150 per incident.
• Buy in bulk and receive a discount on Non-Urgent Support Packs. Price: $2,000 per 20 incidents.

Qdabra is committed to keeping your business processes up and running. Our Standard Software Assurance offers your organization the best overall value. Purchase from our Web Store.

• Quarterly phone call and diagnostic check
• One free software upgrade per year
• Support response for up to 20 support tickets per year
• Guaranteed response in 48 hours or better
• Price: $2,500 per year or $6,000 for three years

For the ultimate assurance, Qdabra provides a premium support package. Purchase from our Web Store.

• Monthly phone call and diagnostic check
• Quarterly software upgrades and access to all hotfixes
• Support response for up to 40 support tickets per year
• Guaranteed response in 24 hours or better
• Source code escrow option
• Price: $5,000 per year or $12,000 for three years

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