Menu

Support

Solution Support

Solution Plans are only available to existing Qdabra customers who have completed a project with us in the last year or have an ongoing support plan. For new projects, please contact us and we’ll schedule a meeting to discuss your new requirements.

Solution Plans provide peace of mind to you and your team. Qdabra continues to support you with priority response and each support plan includes hours so you don’t have to worry about creating purchase orders for support tickets when you have a blocking issue.

Plans

Pick a support plan that meets your project’s needs:

Plan Level

Quarterly Payment Option

Annual Plan Option

Project Reviews

Response Time for Support Requests

Support Hours/Qtr

Basic

$625

$2,375
(Save 5%)

Annual

< 48 hours

4

Standard

$1,250

$4,500
(Save 10%)

Quarterly

< 24 hours

8

Enterprise

$2,500

$8,500
(Save 15%)

Bi-Monthly

< 12 hours

16

VIP

$5,000

$16,000
(Save 20%)
Best Value
!

Monthly

< 4 hours

32

Your Solution Plan covers any issues directly related to the solution Qdabra created for you, such as:

  • Qdabra designed forms and dashboards
  • Web sites and solution configuration
  • Collection of data
  • Processing of data flows
  • Workflows and reporting

Solution Plans exclude:

  • Anything outside of the Qdabra solution
  • Line of business processes downstream from the solution
  • Machine configurations for users
  • Issues due to system configuration upgrades
  • Design change requests completed after the start of the support plan (support plan needs to be increased to cover)

Unused Support Hours

  • Unused support hours roll over to the next quarter and become “Rollover Hours”
  • Unused Rollover Hours expire at the end of the term in which they accrued
  • Rollover Hours may also be used to attend Qdabra training classes or have Qdabra perform solution health checks

CONSULTING CLIENT SERVICE LEVEL AGREEMENT FOR SOLUTION PLANS (PDF)