Support - SharePoint and SQL Assurance Plans

 

 

Qdabra SharePoint and SQL Assurance Plans

Qdabra’s expert team of Microsoft MVPs provides a wide range of SharePoint and SQL assurance services to meet the needs of your organization and give you peace of mind.

Services Offered

  • Performance Analysis
    • Review SharePoint farm configuration for performance and speed
  • Maintenance
    • Monthly and/or quarterly cumulative updates (security and bug fixes, service pack updates, patches, featured updates), configure backups, monitor backups for any issues
  • Support
    • Diagnostics and troubleshooting, remote assistance, options for 24 hr and after hours response time for emergencies (premium), 48 hrs standard
  • Migration
    • Data migration and configuration assistance when upgrading versions of SharePoint

Plans

Pick a support plan that meets your needs:

 

Basic

Standard

Premium

Pricing

$6,000/year

$11,000/year

$20,000/year

SharePoint servers/farms included

1

1

3

SQL database servers included

1

2

3

Performance analysis reporting and optimization

 

Yearly

Twice Yearly

SharePoint/SQL cumulative updates, security fixes, patches, configure back-ups

Quarterly

Quarterly

Monthly

Emergency assistance for critical issues < 48 hours < 24 hours Same day
After hours assistance (8PM-8AM EST) Charges apply Charges apply Included
Diagnostics, troubleshooting, remote assistance for non-critical issues < 72 hours < 48 hours < 24 hours
Additional support included (per year) 24 48 96
Back-up monitoring Included Included Included
Error log monitoring Yearly Quarterly Monthly
Migration/configuration assistance Charges apply Included (1 per year) Included (1 per year)
Assistance in upgrading to newer version of SharePoint or SQL Included (1 per year) Included (1 per year) Included (1 per year)

See SharePoint and SQL Assurance Plan Datasheet.

SharePoint/SQL Assurance plans cover support issues relating to the following:

  • Issues requiring Central Admin access
  • Errors reported in SharePoint Logs or Windows Event Logs
  • Back-end server issues
  • Security patches and service pack updates

Our SharePoint/SQL Assurance plans DO NOT apply to the following scenarios or issues:

  • Site configuration
  • Changing user permissions or adding users
  • Creating libraries or web pages
  • Resource

Need a custom plan? Contact us today to schedule a free consultation.

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Qdabra Service Level Agreement for maintenance and technical support (PDF)