Support - Product Support

 

 

All of Qdabra’s products come with Standard Software Assurance for a period of one year (or 3 years for perpetual licenses). Standard Software Assurance covers all product-related bugs or errors such as:

  • Installation issues or errors
  • Errors submitting or querying the web service
  • General product errors as reported in Windows Event Logs
  • Product bugs
  • Issues with executing commands

Standard Software Assurance DOES NOT include support for issues that are not specifically product related, such as:

  • Authentication problems
  • Deployment and publishing
  • Network configuration
  • Server resource issues (e.g. low disk space)

If you are an existing Qdabra product customer and need support, please submit a support ticket.

If you are outside of your Standard Software Assurance period, you can renew your product support plan or purchase a Pay As You Go support pack. Support packs will be handled after tickets for customers with support plans.

For product documentation or self-help options, visit this page.
Buy Now Contact Us

Qdabra Service Level Agreement for maintenance and technical support (PDF)